Detailed description of work task to be carried out
- Design and plan desktop testing exercises aligned with Collaboration and Communication Services (CCS) objectives and regulatory expectations for banking operations.
- Develop realistic, MVB grounded scenarios that stress-test manual recovery procedures and interdependencies across business functions.
- Facilitate and host exercising workshops with key stakeholders across business units and support functions to validate crisis plans and identify operational gaps.
- Manage exercise logistics and coordination, including participant engagement, timing, documentation, real-time facilitation of desktop exercising sessions, and team coordination.
- Develop exercise material, participant guides, and facilitator notes that enable repeatable, high-quality execution of recovery exercises.
- Track and manage action items arising from testing exercises, coordinate follow-up actions, and provide timely updates to senior leadership and programme governance.
- Document testing outcomes, including findings, observations, gaps, and recommendations for Collaboration and Communication Services improvements.
- Collaborate with business continuity and crisis management teams to ensure alignment between recovery plans, crisis response protocols, and business continuity strategies.
Must-have knowledge and experience
- 3-5 years of experience in Business Continuity, Crisis Management, Operational Resilience, or related disciplines, with at least 1-2 years focused on testing, exercising or technical recovery planning.
- Proven hands-on expertise designing and executing testing exercises, including desktop exercises.
- Demonstrated experience in the FSI sector (banking, insurance, or equivalent), with solid understanding of how large financial organizations operate and manage technology dependencies.
- Proven expertise in BCCM (Business Continuity and Crisis Management) frameworks, methodologies, and best practices.
- Excellent facilitation skills: ability to engage senior leadership, manage differing perspectives, and drive productive discussions.
- Ability to work under pressure and adapt to changing priorities while maintaining focus on exercise objectives and outcomes.