The Operations Manager Workload Management is responsible for providing a service orchestration and automation platform to simplify our customers' IT operations. Simplify, in terms of compiling, defining, planning, managing and monitoring production workflows in their business applications.
Your Tasks
Co-responsibility for the correct execution of all tasks in the operation and control of the installed solutions (HW/SW) in the area of workload management.
- Independent setup of new Automic cluster systems on Windows and Linux platform. (Installation and configuration of Automic as a service. Configuration of customer clients, identifiers, agents etc) in a task area.
- Independent development and integration of Automic Automation via Call API, Java API or REST API interfaces and connection to applications. Integration of external tools via Automic API interfaces.
- Developing, implementing and deploying scenarios to integrate customer specific requirements.
- Independently perform complex maintenance and support work (change) within the scope of the work assignment and resolve very difficult faults and damage within the scope of his/her job responsibilities in compliance with the agreed contractual scope of work.
- Diagnosing and solving difficult software problems; in case of unsolved problems, initiating further escalation levels (3rd LeveL, PL, TSM, MIM team, customer if necessary)
- Creation of qualified error documents / protocols, forwarding to the 4th level and, if necessary, directly to the developers of the supplier Automic
- Initiation, tracking and completion of CIP measures
- Adherence to the defined escalation levels and, if necessary, involvement of the relevant specialist departments
- Creation and maintenance of highly technical documentation as part of the work task
- Conducting service-related customer discussions
- Contact with suppliers both in regular operations and in incident, problem and change management
- Performance analysis including the initiation of preventive measures
- Qualified contact person for customers
- Collaboration in the conceptual design and control of difficult installations and pilots
- Responsibility for the creation and accuracy of generated reports for internal and external customers
- Provision of evaluations Automic for preparation and documentation of audits
Your Qualifications
- Bachelor or comparable
- Several years of professional experience
- Relevant professional experience in the areas of workload management and interface development
- Knowledge of common procedures, technologies and operating systems in the workload management environment (e.g. SAP, UNIX, Windows, SFTP, FTP, virtualization layers, etc.)
- Practical experience with a scheduling tool, Automic / UC4
- Knowledge of running applications and frameworks as well as ITIL and project management
- Strong sense of service, a structured way of working and independent development of solution approaches
- Confident demeanor, analytical skills, willingness to perform and high ability to work in a team
- Technical leadership
- Very good written and spoken English skills are required - German welcome