Detailed description of work task to be carried out
Key Responsibilities:
• Support Service Transition Management function by monitoring and anchoring deliveries transitioned to line organization
• Drive transition activities and execute project retrospective sessions
• Follow up on implementation plans and agreed target transfers
• Establish post-transition monitoring controls and governance frameworks
• Monitor post-transition activities ensuring line organizations fulfill responsibilities with allocated FTE and run costs
• Recommend transitioned projects for perpetual run cost transfer
• Drive and review biweekly progress reporting
• Create new STM milestones and maintain project timelines
• Oversee STM approach maintenance and ensure STM Handbook with templates remains current
• Facilitate stakeholder communication across complex organizational landscapes
Must-have knowledge and experience
Experience Requirements (Essential):
• Experience with complex stakeholder landscapes in large organizations
• Understanding of banking and/or IT operations and processes
• Knowledge of change management and organizational design
• Skillset to support project manager in running STM function
• Vital role in providing skilled capacity to successfully anchor transitioned deliverables in line organization
• Ensuring sustained risk reduction
• Strong facilitation and communication skills
• Experience in service transition or change management roles
• Understanding of ITIL or similar service management frameworks
• Stakeholder management and influencing skills
Hybrid: 2 days per week from the office